Issues accessing attribute that is a link to a folder from the project / idea page

book

Article ID: 140544

calendar_today

Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

We are experiencing an error when we attempt to access a custom field on a project that takes users to a link to documents.

Error says "This page isn't working, <URL> didn't send any data.

ERR_EMPTY_RESPONSE

  • When we click on the folder icon for the field, we recieve an error that indicates Clarity did not send any data.
  • In developer tools, it shows that it keeps trying to access the same URL that it fails on multiple times referencing the following:
  • action: dms.documentAccessError

Environment

Release : All Supported Releases

Component : CA PPM SAAS STUDIO

Resolution

Check to see if the link that the folder is being directed to is correct. If there were any recent changes to the file, the link may need to be updated to direct users to the correct page.