Client can't login after password reset

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Article ID: 140542

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

After resetting password, users cannot log in unless they wait for 20 seconds or so.If they try logging in immediately, they get prompted to change password.

Environment

Release : 12.8

Component : SITEMINDER -POLICY SERVER

Resolution

Time was out of sync with the server that they were using to do the custom password reset - about 15 seconds behind. Corrected this, and it worked.