Client can't login after password reset

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• AXIOMATICS POLICY SERVER
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

After resetting password, users cannot log in unless they wait for 20 seconds or so.If they try logging in immediately, they get prompted to change password.

Environment

Release : 12.8

Component : SITEMINDER -POLICY SERVER

Resolution

Time was out of sync with the server that they were using to do the custom password reset - about 15 seconds behind. Corrected this, and it worked.