Impersonation with Service Catalog

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Having difficulties finding documentation on this explicitly. 

 

Is it possible to do impersonation with Service Catalog? I.E. Submit a form as another user rather then the individual who actually submitted it. Much like impersonation within SDM where you can create tickets as a different user than the one logged into the actual API?

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

If you need to use catalog web service call to do  impersonation  ,    there is setProxy() web service call you can use for catalog . 

You can find the document  about it via catalog UI : Administration -> Tools -> Links -> Web Service API -> Request Web Service  ->  setProxy