Impersonation with Service Catalog

Article Id: 140536

Status: Published

Updated On: 20-11-2019 16:28

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Having difficulties finding documentation on this explicitly.

Is it possible to do impersonation with Service Catalog? I.E. Submit a form as another user rather then the individual who actually submitted it. Much like impersonation within SDM where you can create tickets as a different user than the one logged into the actual API?

Environment:

Release : 17.2

Component : CA SERVICE CATALOG

Resolution:

If you need to use catalog web service call to do impersonation , there is setProxy() web service call you can use for catalog .

You can find the document about it via catalog UI : Administration -> Tools -> Links -> Web Service API -> Request Web Service -> setProxy