Impersonation with Service Catalog

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Article ID: 140536

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Having difficulties finding documentation on this explicitly. 

 

Is it possible to do impersonation with Service Catalog? I.E. Submit a form as another user rather then the individual who actually submitted it. Much like impersonation within SDM where you can create tickets as a different user than the one logged into the actual API?



Environment

Release : 17.2

Component : CA SERVICE CATALOG

Resolution

If you need to use catalog web service call to do  impersonation  ,    there is setProxy() web service call you can use for catalog . 

You can find the document  about it via catalog UI : Administration -> Tools -> Links -> Web Service API -> Request Web Service  ->  setProxy