Release : All Supported Clarity releases with MSSQL (Sql Server)
This is caused by remote_query_timeout setting is not set up as per the Install Guide, it should be set to 0 (unlimited). This is a required setting for Clarity to properly work.
To check the setting in SQL Management Studio UI
1. Open SQL Management Studio - right-click on the Server Name - Properties
2. Go to Connections
3. See the setting for Remote Query Timeout, it should be 0
To change it modify and save
To check the current setting with a query:
Connect to the database (master as sa) and run:
sp_configure 'remote query timeout (s)'
To set the setting as required, run:
sp_configure 'remote query timeout',0 reconfigure with override