Unable to send activation email for Developers Portal

Article Id: 140511

Status: Published

Updated On: 20-11-2019 11:58

Products:

CA API Developer Portal

Issue/Introduction:

We set up our Developers Portal but the oboarding process, that includes an activation email to be sent, remains impossible. As we need the tool to use user and password to login into the proxy server.

Cause:

Failure sending SAML email though SMTP relay

Oct 29 16:52:20 <server1> postfix/smtp[23049]:

200232404D: to=<[email protected]>,

relay=10.214.162.18[10.214.162.18]:25, delay=0.05, delays=0.04/0.01/0/0,

dsn=4.7.0, status=deferred (SASL authentication failed; cannot authenticate to

server 10.10.10.10[10.10.10.18]: no mechanism available)

Environment:

Release : 3.5

Component : API PORTAL

Resolution:

Depends on RPM version or Appliance

RPM version of the portal, they may need to install sasl dependencies using 'sudo yum install cyrus-sasl cyrus-sasl-lib cyrus-sasl-plain -y'.

Appliance
We discovered that the appliance is missing a required package.
# cyrus-sasl-plain-2.1.23-15.el6_6.2.x86_64.rpm is attached.

To install:
Upload to the rpm to the VM
# rpm -Uvh cyrus-sasl-plain-2.1.23-15.el6_6.2.x86_64.rpm

# sudo service postfix flush