Time Out Messages in IBM WebSphere Application Server with OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

1-Our WebSphere team are getting alerts that are causing tickets to be auto generated when a timeout occurs 9 times or more within a 10 minute period.

AOPAUTOPAGE 08-29-19 09:49:21 DBOC WSPZD01 REQUEST TIMEOUT ISSUED 9 TIMES IN 10 MIN.(PGRA01-1285918484)

2-We see in their log that the messages are coming from some user activity within the OM Web Viewer (see below). We would like to know what can be done to stop these messages from being generated.

BBOO0327I HTTP REQUEST TIMEOUT:  388

Environment

• Output Management Web Viewer 12.1
• Java 1.8
• IBM WebSphere Application Server

Resolution

Increase the IBM WebSphere Application Server HTTP Request Timeout setting by 5 minutes