Time Out Messages in WebSphere Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

1-Our Websphere team are getting alerts that's causing tickets to be auto generated when a timeout occurs 9 times or more within a 10 minute period.

 

AOPAUTOPAGE 08-29-19 09:49:21 DBOC WSPZD01 REQUEST TIMEOUT ISSUED 9 TIMES IN 10 MIN.(PGRA01-1285918484)

2-We see in their log that the messages are coming from some user activitiy within the webviewer(see below). We would like to know what can be done to stop these messages from being generated.

BBOO0327I HTTP REQUEST TIMEOUT:  388

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

WBVLUW

Java 1.8

IBM Web Sphere

Resolution

Increase in the WebSphere HTTP Request Timeout setting by 5 minutes

Additional Information

sensitive data ip address removed 10/10/2023 Nancy Lipp 155.180.148.60