Client Automation's Configuration Policies on Enterprise Manager can't be Sealed or Un-Sealed

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Being connected directly to the Enterprise Manager, all the Configuration Policies appear with a red arrow, which indicate that the policy is inherited, but this is not right, because the DSM Explorer is being opened directly on the EM.

Additionally, all policies can't be Sealed or Un-sealed, even a policy recently created:

 

 

Environment

Client Automation 14.0 and above

Resolution

The problem here is due to the Enterprise Manager 'thinks' it's a Domain Manager. This could be caused by an issue with the configuration parameter on the Enterprise Manager.

In order to solve this, the following can be made in order to reset the config parameter on the EM:

caf stop

ccnfcmda -cmd SetParameterValue -ps itrm/adminconsole -pn manager -v "Enterprise_Manager_FQDN" (without double quotes)

caf start