Client Automation's Configuration Policies on Enterprise Manager can't be Sealed or Un-Sealed

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Article ID: 140426

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Being connected directly to the Enterprise Manager, all the Configuration Policies appear with a red arrow, which indicate that the policy is inherited, but this is not right, because the DSM Explorer is being opened directly on the EM.

Additionally, all policies can't be Sealed or Un-sealed, even a policy recently created:

 

 

Environment

Client Automation 14.0 and above

Resolution

The problem here is due to the Enterprise Manager 'thinks' it's a Domain Manager. This could be caused by an issue with the configuration parameter on the Enterprise Manager.


In order to solve this, the following can be made in order to reset the config parameter on the EM:

caf stop

ccnfcmda -cmd SetParameterValue -ps itrm/adminconsole -pn manager -v "Enterprise_Manager_FQDN"
(without double quotes)

caf start

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