Can not see UCM data on CA PM

Article Id: 140415

Status: Published

Updated On: 23-03-2020 09:07

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration

Issue/Introduction:

CAPC integration with Unified Communications Monitor is not working "No Data To Display"

UCM log show:

Error occurred while validating RIB source version - will retry version check shortly

DM Service log show:

| Error occurred while validating RIB source version - will retry version check shortly

ERROR | RIB/Engine | 2018-06-12 00:01:50,907 | com.ca.im.rib.engine.sources.VersionFilter | Error occurred while validating RIB source version - will retry version check shortly Source: {Unified Communications Monitor @ http://<ucm ip address>:8681/rib} org.springframework.web.client.HttpServerErrorException: 503 Service Unavailable at

Cause:

ucm.gossamer-2.0.war file in UCM that isn't supported by CAPC.

Environment:

PM 3.7

UCM 4.3.3.3

Resolution:

1. Stop the CA UCM Web Container service

2. Remove ( or rename ) the ucm.gossamer-2.0.war file from
\CA\VoIPMonitor\WebContainer\webapps

3. Restart the CA UCM Web Container service.

4. Perform the UCM Full Resynchronization on CACP web page