Requests in the Service Catalog with different server time (Timezone +12)

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Article ID: 140408

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application

Issue/Introduction

We have a problem with the time displayed in the Service Catalog. When you create a request, you notice that the time is different from the time displayed on the Server.

Cause

Timezone configured for the user is different from the Timezone configured for Business Unit.

Environment

Release : 17.1 / 17.2

Component : SERVICE DESK MANAGER

Resolution

1. Check the Timezone configured on the Service Catalog Server.


2. Check the Timezone configured for Business Unit.



3. Adjust the Teamzone of the administrator user according to the setting displayed in the Business Unit Timezone if necessary.


4. Save the change.

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