Unlock DXI SaaS Tenant Admin Account

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Article ID: 140372

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Getting a message of "USER PASSWORD IS LOCKED. PLEASE CONTACT THE SYSTEM ADMINISTRATOR" when attempting to log into the tenant. Other Tenant Admins are unable to unlock the account. 

Cause

The account was locked.

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

DXI SaaS Engineering has unlocked their user account.