Issue/Introduction:
PAM is a closed black box appliance with no public SSH option available to it. What options are there if a PAM Admin cannot login to the UI?
Environment:
Release: PAM 3.2.x, 3.3.x, 3.4.x
Component:
Resolution:
When PAM is not accessible via the standard UI, please try these options (in order):
- Log into the PAM Configuration URL (https://<appliance name>/config/) with config user.
- If this URL didn't load then:
- Log into the PAM Legacy URL (https://<appliance name>/config/?legacy=1) with config user.
- If this is not available either;
- Please recover via a Snapshot or a Backup.
- If none of the above are available, CA Support can potentially SSH to the server.
- Please open a support to to have an PAM Support Engineer attempt to SSH into PAM Appliance.
- Note: Before we can SSH to the appliance the "PAM_SUPPORT_SSH_DEBUG" patch needs to be applied and in the PAM UI >> Configuration >> Diagnostics >> System >> Remote CA PAM Debugging Services needs to be set to "On".