Bluecoat devices - memory

Article Id: 140358
Status: Published
Updated On: 18-11-2019 12:36
Products:
CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling
Issue/Introduction:

Memory shows as a supported Metric Family but no components are listed for Bluecoat devices

Environment:

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution:

The Bluecoat memory Vendor Certification utilizes the OID 1.3.6.14.4.1.3417.2.4.1.1.1.3 to obtain the component names for Memory, CPU and Disk. As we were focusing on memory you can see here that it is trying to parse the OID to grab the Mem entry:

From there we took a look at the device and what it returns for values for that oid, to do this we utilized the Spectrum MibBrowser:

Unfortunately, the device only has values for Disk and CPU, no Memory. As an extra step, we also checked for the OID associated with utilization:

This was also missing the memory entry. With all of this information, we can safely say that either this device does not support the collection of Bluecoat memory data or this is unintended behavior and something is not functioning properly. In either case, I would advise you to reach out to the vendor of the device for further assistance.