Error returns when user attempts to access CA PAM after Apache restart for CA Single Sign-On integration

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

‘Login failed: unknown reason’ (from CA PAM Client)

OR

‘Internal Server Error’ (from web browser UI) is returned, after Apache restart for CA Single Sign-On integration with CA PAM.

Environment

Privileged Access Manager

Resolution

Ensure that the Agent Configuration Object value defined in CA PAM matches the Agent Configuration Object name defined in CA Single Sign-On and the object still exists in CA Single Sign-On.

Additional Information

https://community.broadcom.com/browse/blogs/blogviewer?BlogKey=38ebbdaf-90a3-4832-937a-7b3f7ba9f0bf&CommunityKey=3e91a086-c7b2-4bd0-9f8d-3493ed834111