Alerts are not being forwarded from UIM to SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I am trying to setup an auto-operator profile to pass the necessary alert information via my shell script running on the primary hub but the alerts are not showing up in the SOI console.  I'm able to manually run this script with specified parameters and this works correctly.  However, when I utilize the auto-operator profile the alert looks like it kicks off, the script log gets populated correctly, the connector accelerator log on the connector accelerator server gets populated correctly, but there is no alert posted in the SOI console. There are alert from APM and UIM are getting published to connector accelerator and to SOI console but ony the alert's that are generated from UIM auto-operator are not getting published to SOI console.

 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Alert severity value in SOI is case sensitive, for example, the critical alert severity should be Critical not critical. 

The Perl script run by the UIM auto-operator was sending the critical alert with lower case c instead of upper case C. This is why the SOI was dropping the alert. Once the script is corrected to send the severity with Critical the alert appeared on the console.