Transparent Login Agent is not detecting Window Controls

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Article ID: 140314

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Trying to configure Transparent Login for an RDP application and Transparent Login Agent is not detecting certain window controls.

Software such as new version of smart console for checkpoint dashboard is having issue with learn mode in transparent login where older version was working fine.

Learn tool is not identifying text boxes for Username, password and server.

 

Cause

The 3rd party utility bundled in PAM is autoit.

As long as it is Microsoft Standard Graphical Controls, autoit tool can detect the controls such as the username and password fields.

But software vendors may write their own controls and in that case the controls would not be detected by autoit tool.


https://www.autoitscript.com/autoit3/docs/intro/controls.htm



Environment

Release : 3.x

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Option1: Contact the software vendor to request using Standard Microsoft Graphics Controls.

Option2: Write a new script that would accommodate the changes (without relying on the graphics controls)

Option3: Engage Services Team to write a custom script.

 

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