I am trying to understand how we will interact with servicenow. We would like to share the performance data collected via our robots to servicenow. The documents I have found discuss using the gateway but that was for alarms. Are there any documents on how we would pass the performance metrics?
- integration requirements
Release : 8.51
Component : UNIFIED INFRASTRUCTURE MGMT
In UIM, we have the ability to pull in data from SQL or REST and we can launch out from DX OI as well with a lot of flexibility. But such an integration as described, is not delivered 'out of the box' at this time for QOS/performance metrics. That said, ServiceNow does provide integration options so it looks like it's quite possible. For example:
Collect raw metric information from a custom metric connector instance
If you select the link above you will see the requirements for integration. The integration consists of establishing a connection and lists some other options to accomplish such an integration. You can customize a pull metric connector to collect raw metric information from an external source.
It may also be worth posting a message to the UIM/DX Infrastructure Community as well:
The custom metric connector would have to:
1. Use the uimapi Get/metrics function and get the data pay in either xml or json
2. Parse the returned data and create a RawMetric record/object
3. Use the handleMetric function to add the raw metric info to be processed.