CA Spectrum is not syncing with CAPM

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Article ID: 140226

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

The spectrum data source says "busy" and will not sync and the following message was seen in the data source log in the CAPC UI

Info

Spectrum Infrastructure Manager

The data source is heavily utilized and cannot respond to the synchronization request within the allotted time.

November 12, 2019 9:42:50 AM EST

 

 

Cause

Spectrum tomcat is heavily utilized

Environment

CAPM 3.x

Resolution

1. Log into the OneClick system as the user that owns the Spectrum install


2. cd to the $SPECROOT/tomcat/bin directory and enter "./stopTomcat.sh" to stop and "./startTomcat.sh" to start tomcat


The Spectrum datasource should now sync successfully