Tasks on my project are updating on their own from 'Completed' to 'Not Started' when exporting from Clarity PPM

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Article ID: 140206

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Updated On:

Products

STARTER PACK-CLARITY PPM Clarity PPM SaaS

Issue/Introduction

Tasks on my project are changing unexpectedly from 'Completed' to 'Not Started'. (Another symptom noticed may be that the task % Complete is changing from 100% to 0% when using MSP)

Cause

One cause of this issue is due to a setting in MSP not being set to the recommended setting in working with Clarity PPM.

Environment

Release : All Supported Releases

Component : CA PPM SAAS MICROSOFT PROJECT (MSP)

Resolution


1. Make sure 'Updating Task Status Updates Resource Status' is unchecked in MSP->File->Options->Schedule


2. Make sure 'Calculate project after each edit' is set to On in MSP->File->Options->Schedule


Additional Information

If the above doesn't help, see the following KB: 103998

Reference KB000071385 - CA PPM and MSP integration - List of Knowledge Documents
Reference KB000015956 - CA PPM and MSP integration known defects - Support Technical Document Index