Connector keeps restarting on its own, over and over. It stops recording log data. All SOI services was restarted but problem persist.
Release : 4.2
Component : Service Operations Insight (SOI) Manager
- Client had debug turned on, turned them off in the following location
CA\Catalyst\CatalystConnector\container\etc\log4j-ei.properties and set the debug level to INFO and WARN as you see here
- Also modified the "monitoreditems" property value to just "Router" since that is what client wants to import in to SOI. The modification was done in CA\Catalyst\CatalystConnector\registry\topology\physical\<Hostname>_CatalystConnector\modules\configuration\ServiceNowConnector.conf and ServiceNowConnector.xml file both.