Per Engineering, customer is looking for Snow integration to create events in Snow instead of incidents for APM alerts through AIOPs SaaS solution.
If yes, engineering recommends to use the webhook integration supported in channels section to create events in Snow ( or SaaS instance) and if Snow is on-prem, we can leverage On-Prem gateway solution.
Release : SAAS
Component : CA APM SAAS ESSENTIALS
Customer decided to get ServiceNow to configure a webhook for the DX SaaS channel.