How to unlock the OTP credential if it is locked out in CA Strong Authentication?
Release : 9.1
Component : AuthMinder(Arcot Webfort)
Request For Information (RFI)
OTP ( One time passcode ) as name suggests is for a single usage and works differently than other credentials, if the OTP credential is locked and you try generating a new one programmatically or using the sample application, the account will be unlocked automatically.
If you need to do this manually, please login as Global Admin and follow these instructions -
1. Go to user and administrators screen and then search for the user whose credential is locked.
2. Click on the user and then go to Manage Credentials section.
3. Look for One time passcode and if the credential is locked, use the enable button and then save to unlock the account.