CA Spectrum installation error with Spectrum 10.3 with "**Error during net start mysql"

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Article ID: 140156

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum 10.3 Installation get failed at post installation task on Windows server with **Error during net start mysql

Please refer below screenshot - 

Cause

The Spectrum Install Owner contains special characters and in this case the special character was in the beginning of the install owner user name.


$p3ctrum_svc


This caused the post installation scripts to fail at the ddm.log.

mysqladmin: connect to server at 'localhost' failed
error: 'Access denied for user 'CREATE'@'localhost' (using password: NO)' 

Environment

Release : 10.3
Component : Spectrum Core / SpectroSERVER

Resolution

Change the install owner to a different name that does not contain special characters.

Do an uninstall, reboot and then another clean install and it should be successful.

Additional Information

If the Spectrum install user has more then 16 characters please see this KB article:

https://knowledge.broadcom.com/external/article/36574

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