Best Practice - NFA ( Network Flow Analisys) Anti Virus Scan

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The Hunter Tracker Service and anothers ones that requires CA MySql not start after changes in server timezone.

When I try to start the Hunter Tracker Service and the other services, they don't start.

The Error I get is below and my NFA is currently unavailable to customers because I can't go up the services.

 

NetQoS MySql	CA MySql è STARTED
CAPerfCenter_SSO	CA Performance Center SSO è STARTED
NetQoS AD Host Resolver Service	CA NFA Host Resolver Service è STARTED
CA NFA Hunter Tracker Service	CA NFA Hunter Tracker Service è PROBLEM TO START
NetQoS Reporter Manager Service	NetQoS Reporter Manager Service è PROBLEM TO START
NetQoS ReporterAnalyzer Report Service	NetQoS ReporterAnalyzer Report Service è STARTED
NetQoSReporterAnalyzerPumpService	NetQoS Reporter/Analyzer Pump Service è PROBLEM TO START
nqrawatchdog	NetQoS Reporter/Analyzer Watchdog è PROBLEM TO START
nqreporter	NetQoS Reporter/Analyzer Query Services è STARTED
nqserv	NetQoS Reporter/Analyzer General Services è PROBLEM TO START

 

ERROR:

 

 

There is no logs being generated.

 

 

Cause

Anti Virus corrupted the NFA installation and need to be reinstalled

Environment

Release : 9.x

Component : NQRPTA - REPORTERANALYZER

Resolution

Anti Virus need to have NFA home directory excluded from scans and Windows TEMP directory.

The reason why we originally recommended excluding this directory from Virus scans is because by default MySQL uses this directory for its own TEMP files.

By default MySQL uses this directory for its own TEMP files.

However, it is possible to configure the CA\NFA\MySql51\my.ini to set the "tmpdir" variable to point to a different directory.

In fact, in the latest 9.x versions, the tmpdir variable in CA\NFA\MySql51\my.ini is already set to point to:

tmpdir=C:/CA/NFA/MySql51/tmp

So, if MySQL's tmpdir is not pointed at C:\Windows\Temp, then you don't need to exclude C:\Windows\Temp from your AV scans.

Please see the "MySQL and Virus Checking Software" section of the following page:

http://dev.mysql.com/doc/refman/5.1/en/windows-installation.html

Finally will need to remove and reinstall the NFA Console using the document attached

 - Install Process starts on page 70

 - Uninstall process start on page 111