Best Practice - NFA ( Network Flow Analisys) Anti Virus Scan

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Article ID: 140104

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The Hunter Tracker Service and anothers ones that requires CA MySql not start after changes in server timezone.

When I try to start the Hunter Tracker Service and the other services, they don't start.

The Error I get is below and my NFA is currently unavailable to customers because I can't go up the services.

 

NetQoS MySql

CA MySql è STARTED

CAPerfCenter_SSO

CA Performance Center SSO è STARTED

NetQoS AD Host Resolver Service

CA NFA Host Resolver Service è STARTED

CA NFA Hunter Tracker Service

CA NFA Hunter Tracker Service è PROBLEM TO START

NetQoS Reporter Manager Service

NetQoS Reporter Manager Service è PROBLEM TO START

NetQoS ReporterAnalyzer Report Service

NetQoS ReporterAnalyzer Report Service è STARTED

NetQoSReporterAnalyzerPumpService

NetQoS Reporter/Analyzer Pump Service è PROBLEM TO START

nqrawatchdog

NetQoS Reporter/Analyzer Watchdog è PROBLEM TO START

nqreporter

NetQoS Reporter/Analyzer Query Services è STARTED

nqserv

NetQoS Reporter/Analyzer General Services è PROBLEM TO START

 

ERROR:

 

 

There is no logs being generated.

 

 

Cause

Anti Virus corrupted the NFA installation and need to be reinstalled

Environment

Release : 9.x

Component : NQRPTA - REPORTERANALYZER

Resolution

Anti Virus need to have NFA home directory excluded from scans and Windows TEMP directory.


The reason why we originally recommended excluding this directory from Virus scans is because by default MySQL uses this directory for its own TEMP files.


By default MySQL uses this directory for its own TEMP files.


However, it is possible to configure the CA\NFA\MySql51\my.ini to set the "tmpdir" variable to point to a different directory.


In fact, in the latest 9.x versions, the tmpdir variable in CA\NFA\MySql51\my.ini is already set to point to:


tmpdir=C:/CA/NFA/MySql51/tmp


So, if MySQL's tmpdir is not pointed at C:\Windows\Temp, then you don't need to exclude C:\Windows\Temp from your AV scans.


Please see the "MySQL and Virus Checking Software" section of the following page:


http://dev.mysql.com/doc/refman/5.1/en/windows-installation.html


Finally will need to remove and reinstall the NFA Console using the document attached


 - Install Process starts on page 70


 - Uninstall process start on page 111




Attachments

1573668331104__CA Network Flow Analysis - 9.3.3_ENU.pdf get_app