Invalid content was found starting with element 'user'. One of '{group}' is expe

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

Making LDAP change to my Sandbox environment.  That environment is just one server running the EM and that’s it.  No collectors.   But when I updated users.xml, server.xml, realms.xml and domains.xml with the exact same changes as we made in the other test environment, it makes it so that Introscope no longer starts up.   Like I said, I made the exact same changes there, so I’m not sure what I’m missing.  Here the errors in the log:

11/12/19 11:11:16 AM CST [ERROR] [Manager.UserManagementService] XML Problem while parsing at line 15 and column 47: cvc-complex-type.2.4.a: Invalid content was found starting with element 'user'. One of '{group}' is expected.

11/12/19 11:11:16 AM CST [ERROR] [Manager.UserManagementService] XML Problem while parsing at line 15 and column 47: cvc-complex-type.2.4.a: Invalid content was found starting with element 'user'. One of '{group}' is expected.

11/12/19 11:11:16 AM CST [ERROR] [Manager] The EM failed to start. Local Users and Groups realm is misconfigured. Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError

 

Can you think of any reason why these same changes wouldn’t work in out Sandbox/Dev environment?  Would it have anything to do with there just being one server involved and no collectors?   Or seems like on the error above that I have some text wrong somewhere, but if that’s true, I have no idea where I have something wrong…

Cause

Special characters in the files.

Environment

Release : 10.5

Component : APM Agents

Resolution

Transferred users/realms.xml with ftp binary mode. Solved issue.