How to avoid the browser to automatically open a .txt file from opening and download it in Service Desk Manager
Article ID: 140078
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
How to avoid the browser to automatically open a .txt file from opening and download it in Service Desk Manager
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
To download the .txt file instead of automatically open it, you need to perform the following steps:
a. Make a copy of the web.xml file from $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF to a local directory for backup purposes.
b. Edit the web.xml file from $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF.
c. Find the following line under the 'save_as_dialog_ext' parameter settings:
mp3,eml,doc,zip,gz,tar,xls,rtf,ppt,pps,msg,jpeg,jpg,png
d. Add the txt extension(or any other extension you wish to have) to the list of values:
mp3,eml,doc,zip,gz,tar,xls,rtf,ppt,pps,msg,jpeg,jpg,png,txt
e. Save the web.xml file and restart services.
a. Make a copy of the web.xml file from $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF to a local directory for backup purposes.
b. Edit the web.xml file from $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF.
c. Find the following line under the 'save_as_dialog_ext' parameter settings:
d. Add the txt extension(or any other extension you wish to have) to the list of values:
e. Save the web.xml file and restart services.
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