Export to CSV not working in the Modern UX

Products

• Clarity PPM SaaS

Issue/Introduction

• Trying to Export to CSV of the full Project List
• “Export in Progress…” banner gets generated
• But a link to the CSV file does not appear in the 'Notifications'.

Resolution

When exporting more than 500 records, there is an internal job that runs and so if user attempting to export does not have Alert set for Reports and Jobs under Notifications, notification will not appear.

To correct this, follow below steps:

1. Log into the Classic UI, go to Home->Account Settings
2. Click on Notifications tab
3. Ensure Alert is checked for Report and Jobs

Additional Information

In addition, if the job does not complete due to BG related issues, then there is a possibility that the notification does not get displayed.