Missing IP information for ITCM 14.0 SP3 agent on RHEL 7.x
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Missing IP information for ITCM 14.0 SP3 agent on RHEL 7.x

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Article ID: 139569

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

 
IP information not found or missing for ITCM 14.0 SP3 agent installed on RHEL 7.x.
 

Environment

Release : 1403

Component : DESKTOP AND SERVER MANAGEMENT

OS:  RHEL 7.x

Resolution

The product documentation lists the required libraries for installation of the ITCM 14.0 SP3 agent on RHEL 7.x.


https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/implementing/installation-of-ca-client-automation/special-notes-on-ca-client-automation-installations/Compatibility-Libraries-for-Linux-%2864bit%29.html


Please note that in some later versions of RHEL 7.x the "net-tools" library may not be installed by default. 

The ITCM agent uses commands available in the "net-tools" library to obtain IP information from the host.


If this problem is noticed for ITCM, you can install the library using the command:


  yum install net-tools