Missing IP information for ITCM 14.0 SP3 agent on RHEL 7.x

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

 

IP information not found or missing for ITCM 14.0 SP3 agent installed on RHEL 7.x.

 

Environment

Release : 1403

Component : DESKTOP AND SERVER MANAGEMENT

OS:  RHEL 7.x

Resolution

The product documentation lists the required libraries for installation of the ITCM 14.0 SP3 agent on RHEL 7.x.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/implementing/installation-of-ca-client-automation/special-notes-on-ca-client-automation-installations/Compatibility-Libraries-for-Linux-%2864bit%29.html

Please note that in some later versions of RHEL 7.x the "net-tools" library may not be installed by default. 

The ITCM agent uses commands available in the "net-tools" library to obtain IP information from the host.

If this problem is noticed for ITCM, you can install the library using the command:

  yum install net-tools