How to view full case discussion in CA Support Portal Case Management
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How to view full case discussion in CA Support Portal Case Management

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Article ID: 139466

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Updated On:

Products

Gen Gen - Workstation Toolset Gen - Host Encyclopedia Gen - Run Time Distributed

Issue/Introduction

In the Broadcom CA Support Portal Case Management I can see only the original case description I entered but not my discussion with support engineer. That makes it more complicated to check the actual status of work. I get to many emails each day to keep the overview of all topics. So I would prefer to find the information in the case.

Environment

Release : 8.6

Component : CA Gen Host Encyclopedia

Resolution

There is a new Wolken feature "Unified History" where the full case discussion history with support can be accessed.

Under Case Management when click on each case the "Unified History" option is on the top right next to the "Details" tab: