ERROR: "XCOMN0322E Cannot access file server: The specified network password is not correct"

Products

• XCOM Data Transport
• XCOM Data Transport - Windows
• XCOM Data Transport - Linux PC

Issue/Introduction

Transferring from XCOM for UNIX to XCOM for Windows. There is a problem when XCOM for Windows tries to access a NAS network path using UNC. They are trying to use \\\\name_a.name_b.name_c.name_d\name_e  as the remote path, but every time they try it gives

XCOMN0322E Cannot access file server: The specified network password is not correct

When they created a symbolic link with command mklink /d E:\name_g\name_h  \\name_a.name_b.name_c.name_d\name_f  the transfer completes correctly.

The file path has all the correct permissions. 

Environment

• XCOM™ Data Transport® for Windows
• XCOM™ Data Transport® for UNIX/Linux PC

Cause

Configuration problem.

Resolution

The remote file parameter had too many slashes:
\\\\name_a.name_b.etc.\\name_f\\name_i\\etc.

Use this for the UNC path:

\\name_a.name_b.etc.\name_f\name_i\etc.