Device SSH session getting closed from OneClick Server running on Windows 2016

Products

• CA eHealth
• CA Spectrum

Issue/Introduction

When we launch an SSH session to a device in One Click running on Windows 2016 Server the session gets immediately closed after we input the credentials.

Environment

Release : 10.3.1 / 10.3.2

Component : Spectrum Core / SpectroSERVER

Cause

• Tomcat is attempting to get the location Map details through the CORBA model domain and fails.
  

Resolution

• Navigate to SPECROOT/tomcat/webapps/spectrum/META-INF/context.xml on the OneClick server.
• Under last XML tag (<Resource name="bean/SecuritySp") check if the attribute locServerName contains special characters and remove them.
  

Example:

Change the following entry in the context.xml file:

locServerName="TEST-SPEC-MLS1&#xD"

to 

locServerName="TEST-SPEC-MLS1"

• Recycle SpectrumTomcat.

Additional Information

• Sustaining Engineering is researching how to prevent this problem from occurring in the future.