CA Spectrum to DX Netops Portal sync issues
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CA Spectrum to DX Netops Portal sync issues


Article ID: 139326


Updated On:


CA Performance Management - Usage and Administration DX NetOps


The Spectrum Data Source in  DX NetOps Portal is timing out when synchronizing and occasionally has sync failures.


Spectrum 10.3.x or later
DX NetOps Performance Management 3.7.x


This is caused by a Spectrum OneClick not responding within the timeout period, as shown by the following error in the DX Netops Portal Data Manager services log (DMService.log): 

ERROR | pool-2-thread-15 | 2019-10-28 07:40:07,938 |                 
      | Data source Spectrum Infrastructure Manager@system did not respond to a sync request within the timeout interval. The problem is in the data source, not CAPC. Check the logs for the data source to determine why it did not respond. The following stack trace shows the context of the sync request:


Restart Spectrum Tomcat (OneClick) server. If the problem persists, raise a support ticket with Broadcom Spectrum support.