Error Flexeraax2$aaa: Windows DLL failed to load during Installation

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) CA Privileged Access Manager - Server Control (PAMSC) CA Identity Governance CA Identity Suite CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

After the customer downloads and starts to deploy the PAM SC 14.1 Version Media (DVD500000000001980), and during the install of PAM SC Application run into the following error on the screen.

Flexeraax2$aaa: Windows DLL failed to load
    at Flexeraax2.af(Unknown Source)
    at Flexeraax2.aa(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)

Note : Installation of Pre-Requisites from the other media were successful.

Environment

Release : 14.x to 14.1.x

Component : PAM SERVER COMPONENTS (WEB INTERFACE/JBOSS), GovernanceMinder(Role & Compliance Manager)

Operating System Windows Server 2016 and Windows Server 2019

Cause

In the installation logs, the following is recorded.

The Enterprise Management Server and Distribution Server installer fails to start with the following fatal application error.

Fatal Application Error
This Application has Unexpectedly Quit.
Installation of the Java Application has caused an
InvocationTargettException. This application will now exit. (LAX)

The installer may be bundled with an older Java version that is incompatible with your current system, or it may be trying to use a newer system Java (like OpenJDK 11+ / Adaptium JDK) that the installer's native code doesn't support.

Resolution

To avoid this issue, add a system variable under Environment Variables:

Follow these steps:

From the Start menu, navigate to

1. Control Panel
2. System and Security
3. System
4. Click Advanced system settings in the left pane.
5. In the Advanced tab, click Environment Variables
6. Under System Variables, click New
7. Add the following system variable:
JAVA_TOOL_OPTIONS
8. Set the following value for the system variable:

For Windows 10/11: "-Dos.name=Windows 7"
For Windows 2016: "-Dos.name=Windows 7"
For Windows Server 2019 or newer: "-Dos.name=Windows Server 2016"

(Note: Ensure you include the quotation marks exactly as shown in the value.)9. Click OK

Note:

During TibcoActiveMQ bridge installation on Windows 2016, a popup about .NET Framework 3.5 appears. Click the Close button to close the popup to proceed with the installation.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager-server-control/14-1/release-notes/general-known-issues.html