Cannot edit or create new tickets in Service Desk Manager.
The following error appears:
AHD04407: Service Desk html generation error. Could not find or process detail_cr_edit.htmpl. AHD04714: Unable to open file std_header.htmpl at detail_cr_edit.htmpl: No such file or directory (2) userid=XXX
CA Service Desk 17.1 and higher
detail_cr_edit.htmpl has been customized in the wrong way and published in all servers.