USM or Operator Console (OC) alarm count is not updating

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have noticed that the time and count of alarms in USM/OC are not getting updated as they should. As mentioned in the KB34697 I have set the supp_divisor to a certain value, but USM/OC isn't respecting it.

Environment

Release : UIM 9.2.0

NAS 9.2

Component : UIM - UMP_USM

Cause

- New key enabled by default in NAS 9.2

Resolution

For improving USM performance NAS 9.2 introduces a new key.

The new is called "nis_update_skip_factor = 100"

(by default it comes with value 100)

This configuration forces the NAS_ALARMS in the UIM DB (the alarms that show in USM/OC) to update every 100 occurrences, even if the local alarms (database.db - the alarms that show in IM) are increasing the count at higher rate count as determined by the Example: supp_divisor = 1" key.  (at every occurreance of the same alarm). 

The "nis_update_skip_factor equals to 100 makes identical suppressed alarms to update in USM every 100 occurrences.

To disable this new configuration key please set it to "nis_update_skip_factor = 0"

When disabling the function, USM alarms will update the count following the supp_divisor key, as described in KB34697

Below a summary of what each key corresponds to in the NAS GUI and what it does:

NAS GENERAL Tab:

Publish alarm updates every " " duplicate messages

KEY: [supp_divisor = 20]

This value determines how often the 'suppcount' is updated in the NAS_ALARMS table in the database.db.
The first alarm has a value of '0'. This reflects in the IM alarm subconsole "count" value for each alarm. The first alarm will show in IM alarm details as Count = "1"
If supp_divisor =1 , at EVERY identical alarm, the count increases.
If supp_divisor =20 the 'suppcount' in the database.db and the "count" in IM will increase only once you receive the 21st suppressed alarm


NAS TRANSACTION-LOG tab:

Log alarm updates every " " duplicate messages

KEY: transactionlog_divisor = 20

This value determines how often the 'suppcount' is updated in the NAS_TRANSACTION_SUMMARY table in the transactionlog.db.

If transactionlog_divisor=1 , at EVERY alarm, the count increases.
If transactionlog_divisor =20 the 'suppcount' in the database.db will increase only once you receive the 21st suppressed alarm


NEW KEY IN NAS 9.2

KEY: nis_update_skip_factor
This key will do the same as supp_divisor does but in the UIM DB NAS_ALARMS table.

If nis_update_skip_factor=1 , at EVERY alarm, the count increases in UIM DB NAS_ALARMS table and so, count in USM/OC.
If nis_update_skip_factor=0 this new key is DISABLED meaning that behavior will be the same as before NAS 9.20
If nis_update_skip_factor=20 the 'suppcount' in the NAS_ALARMS in the UIM DB will increase only once you receive the 21st suppressed alarm

Additional Information

Article title: Why do some alarms' "count" increase immediately in the alarm console while others don't show the count increasing even when the alarms are suppressed?

Where are the alarms stored in UIM?

What do the time related fields mean in the Alarm Tables in UIM?

nas Transaction Logging/Transaction Summary and compression

What is the meaning of the of nas alarm Subjects?

Nas alarm counts are not in sync between UMP USM and the Infrastructure Manager alarm subconsoleNas (alarm server) documentation