Tabs Do Not Switch in Japanese Environment - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

This article addresses an issue where UI tabs fail to switch in the CA Identity Manager User Console when utilizing a Japanese (multibyte) environment on JBoss. This is caused by missing character encoding configurations in the JBoss application server.

Environment

Identity Manager 14.5

Cause

The application server (JBoss) requires explicit URI encoding configurations to handle multibyte characters correctly. If URIEncoding="UTF-8" is not defined in the JBoss server configuration, the Web User Console will experience UI failures, such as the inability to switch between tabs.

Resolution

To resolve this issue, configure the JBoss application server as follows:

1. Stop the JBoss application server service.
2. Navigate to the jbossweb.sar/server.xml file (typically located under server/default/deploy/jbossweb.sar/server.xml).
3. Edit the file to include the URIEncoding="UTF-8" attribute within the Connector element: 
4. If the environment is integrated with SiteMinder, ensure that SiteMinder agent configurations also support UTF-8 encoding.
5. Restart the JBoss application server.

Additional Information

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