Error creating search context ; <IP>:389; socket closed Tasks stuck in-progress
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Error creating search context ; <IP>:389; socket closed Tasks stuck in-progress

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Article ID: 13908

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

All tasks in-progress.  Seeing following in log:

Error creating search context ; <IP>:389; socket closed



What is causing my tasks to go in-progress?

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component:

Resolution

1. Checked the etanotify logs
2. Unable to connect to the notification DSA 20404.
3. Executed dxemptydb HostName-IMPD-notify
4. Restarted Provisioning Service and IMPD-notify dsa
5. sa logs reported successful connection to AD to unlock the user accounts.
6. Verified the in progress tasks from User console. One-by-one the tasks are being completed.

Once completed the tasks started to complete.

Due to the network connection issue to AD issue the etanotify db piled up with unprocessed notifications.  This could be due to the firewall settings or other network related issues.  This caused the tasks to go in-progress. 

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