Slow logon/performance when integrating with AD

Products

• CA Service Catalog
• CA Service Desk Manager
• CA Service Operations Insight (SOI)
• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

In some instance users experience performance issues when logging/accessing applications which is integrated to EEM for authentication.

Environment

Release: CA Embedded Entitlements Manager

Component: 12.51.x, 12.6.x

Cause

Active Directory (LDAP) containing huge no.of users and groups ( more than 1000).

Resolution

Enable Global Catalog port for faster search, use the port 3268 rather than 389. 

Update the server.xml locate here:

%EIAM_HOME%\config\server

To reflect paging being enabled by changing

<paged>false</paged>

to

<paged>true</paged>