How to reset UAPMAdmin Password?

Products

• ASSET PORTFOLIO MGMT- SERVER
• CA IT Asset Manager
• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

Sometimes, the uapmadmin password may be lost or corrupted and needs to be reset.  This article discusses how to achieve this task.  

 

Note:  One will need to have access to the EEM Server to achieve this activity.

Environment

CA IT Asset Manager 17.4.X

Resolution

Run the applauncher command to reset the uapmadmin password:

 

1. Using the APM installation media, locate the folder <drive>:\products\ITAM\Setups\EEM

 

2. Copy the EEM folder to a local drive (ex. C:\EEM)

 

3. From a command line, navigate to the EEM folder and run the .exe program with the following parameters:

AppLauncher.exe -ProductName=EEM -EEMParameter='-EEMBackend="EEMhostname",-EEMAdminPass="<password1>",-EEMUapmPassword="newvalue",-EEMCasmPassword="<password2>,-DatabaseType="SQL Server",-DBServer="DBhostname",-UserID="sa",-DBName="mdb",-Port="1433",-DBOwner="dbo",-DBPassword="zzzz",-MdbAdminPassword="uuuu",-BundleVersion="17.0"'

 

Please note that:

EEMAdminPass is the password for EiamAdmin

EEMUapmPassword is the new value for uapmadmin password

EEMCasmPassword is the password for casmadmin

MdbAdminPassword is the password for mdbadmin

 

* Recycle IIS