Reports in Performance Management are sent via email to users. The users report the emails aren't received.
This solution shows how to enable debug for failures related to reports scheduled for email sends.
All currently supported Performance Management releases
To enable the debug follow these steps:
Next reproduce issue trying to send the problem reports via email.
Gather the debug logging by creating diagnostics logging packages. This is done using the CA Remote Engineer (CARE) re.sh script. Run the script on the Performance Management Performance Center web server. Instructions are found below in Additional Information documentation link.
Disable debug by setting the Level values from TRACE back to INHERITED.
Lastly, open a new support case and attach the Performance Center diagnostics logging package for analysis.
Note: This debug would not trace emails sent for Notification Rules triggered from Events.