After 14.x upgrade from 12.6.x we noticed that email notification is not triggered for Russian languages which is converted into UTF -8 format in our properties file.
Component : IdentityMinder(Identity Manager)
The Workpoint Mail Server configuration needs to specify the correct Content type and the application server needs to have an encoding JAVA Option.
There are two steps required to get both the Subject and Body to be formatted correctly for EAP’s SMTP Server.
The first step will format the HTML content in the Body of the Email template properly for UTF-8.
1) Update the Workpoint Mail Monitor configuration and set the SmtpContentType to text/html;charset="UTF-8."
In the wpMonitor.xml being used by the Workpoint Monitors (located within the workpoint-server.properties file)
Update the SmtpContentType property as follows: