NRI (Non Resident Inventory) trace setting

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

The NRI agent is executed manually and is controlled from the command line or through a script file or a combination of both.

Trace level is controlled by NRI using a configuration file

For troubleshooting investigation, sometimes is requested to collect logs at DETAIL level

 

 Which are the file and the setting required to configure NRI (Non Resident Inventory) trace at DETAIL level?

 

Environment

Client Automation - All versions

Resolution

NRI uses a configuration file to set trace level setting.

The file is ‘cfTrace.ini’ which can be found in the “nriagent” installation folder.

This is valid for Windows and Unix/Linux platforms

To configure the trace level, the following section of ‘cfTrace.ini’ must be changed: 

 

 [ALL]

# level: refines trace according to trace level
# possible values: ERROR, WARN, INFO, DETAIL
# default = ERROR
# levels are cumulative: INFO contains ERROR, WARN and INFO
level=DETAIL

# logFilePath path (excluding file name) to log file:
# The path could be an absolute or a relative path to the application
# directory. Missing sub directories will be created.
#
# default:
#   on Windows:
#     - the logFilePath will be assumed as %TEMP%
#   on Unix:
#     - the logFilePath will be assumed as /tmp
#
# Examples:
#   logFilePath=c:\xyz
#   logFilePath=abc
#   logFilePath=/abc
#   logFilePath=../abc

# standard for CA Desktop and Server Management
logFilePath=/tmp

 

NRI (Non Resident Inventory) Logs location can be changed using ‘logFilePath’ parameter