SystemEDGE Installation is failing due to "Unsupported Linux" error but platform is supported
search cancel

SystemEDGE Installation is failing due to "Unsupported Linux" error but platform is supported

book

Article ID: 138719

calendar_today

Updated On:

Products

CA Systems Performance for IM (SystemEdge)

Issue/Introduction

  • We are trying to install SystemEDGE 5.9 on Oracle Enterprise Linux, but SytemEDGE Installation is failing due to "Unsupported Linux" error.
  • Errors in the log:



09:08:05 ++  Call script ".pkgscripts/setup_CASystemEDGE.sh PREPIF"

9/17/2019 9:8:6 - 'CA_SystemEDGE_Core'

9:08:06.166396 getOsVars:2054(2001):1 Unsupported Linux

9:08:06.424360 doPREPIF_core:2835(2782):1 Can't get OS and platform information

9/17/2019 9:8:6 - 'CA_SystemEDGE_Core'

9:08:06.440560 getOsVars:2056(2003):1 Unsupported Linux

09:08:06 ++  Script executed successfully

09:08:06 ++  Call script ".pkgscripts/setup_ca-systemedge-core.pl.sh PREPIF"

9/17/2019 9:8:6 - 'ca-systemedge-core'

9:08:06.907802 getOsVars:2054(2001):1 Unsupported Linux

9:08:07.153271 doPREPIF_core:2835(2782):1 Can't get OS and platform information

09:08:07 !!  Script executed with error: 1

Script or command ".pkgscripts/setup_ca-systemedge-core.pl.sh" failed with exit code 1.

Reason:         The script or command encountered a problem.

Action:         Find further details in the installation log file

                /tmp/extract38694/installer/log/CA_SystemEDGE_Core.log.

 

Environment

Release : 12.9

Component : VPM GENERAL

Cause

  • OS is determined by calling uname
  • Installer then checks for one of the following files:


/etc/redhat-release

/etc/SuSE-release

/etc/debian_version


  • If none of the above files are present the installation will terminate with "Unsupported OS" Message.

Resolution

  1. Verify you are installing SystemEDGE on a supported plaftorm (see Compatilbity Matrix linked below)
  2. Make sure the following files are intact (based on target platform):

/etc/redhat-release

/etc/SuSE-release

/etc/debian_version

Additional Information

CA SystemEDGE Platform Support Information