Monitoring Configuration Service (MCS) - Group Profile Failing on a Few Devices

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After I create a group profile, I check the deployment status of the profile. The status shows that the profile is deployed successfully on certain devices, is yet to deploy on some devices, and has failed to deploy on a few devices. How can I find the reason for the failed deployment? 

Environment

• Release: UIM 20.3/20.4
• Component: MCS

 

Resolution

You can use these queries and try to troubleshoot the issue:

• Use the following query to find out the number of devices on which the profile deployment has failed:

select * ssrv2profile where ancestorprofile=<group profile id> where status ='error'

• Check the ssrv2audittrail table to understand the reason for the failure
   
  • Find the cs_id and profile ID from the above query.
  • Use the following query for the reason:
    
    select * from ssrv2audittrail where objectid=<profileid>
    
    The result specifies the reason for the failure.
    
    Some possible reasons are probe deployment deferred, profile deployment deferred. For such reasons, first check the robot status. It is possible that there is a communication error or the robot is down.
    |
• Use the following query to get the device information:
  
  select * from cm_device where cs_id=<device cs_id>