Workpoint DEBUG logging is not writing any statements to the output log.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When troubleshooting workpoint functionality, if you enable log4j to DEBUG for the workpoint categories (like com.workpoint.queue.work.MailQWorker, or com.workpoint.*), there will be no DEBUG statements printed in the application server log.

  

Cause

The workpoint code has its logging statements configured at the INFO level. It contains no DEBUG level logging.

Resolution

Do not set any of the workpoint loggers to DEBUG. 

Instead, set the logging level to INFO to get all the available logging statements provided by Workpoint.