I am receiving a project save failed error after my session times out for Clarity when trying to save my project back from Microsoft Project (MSP).
Steps to Reproduce:
Results: Since the session has been inactive MSP requests for Login credentials. Entering in the believed password (LDAP Password) the password is not accepted and receive the save failed error.
Errors seen in app-ca.logs:
ERROR 2019-10-07 15:42:14,955 [http-nio-14001-exec-482] directory.LDAPDirectoryService (clarity:unknown:none:schedulers.loginScheduler)
Authentication failed for::cid=admin... :due to this reason::[LDAP: error code 49 - Invalid Credentials]
WARN 2019-10-07 15:43:16,617 [http-nio-14001-exec-488] niku.schedulers (clarity:unknown:none:schedulers.postProject) ImportProjectProcessor.setProjectRecords(): Insufficient right to add/modify project record
This issue can be due to providing an incorrect password. If you are a SaaS customer and behind the Portal:
As referenced in the following link, if you are using federated single sign-on (SSO), you must have an open Clarity browser session. This browser session must be in the environment to which you are trying to connect, which is defined in the CA PPM Host field. See more details at: MSP: Install and Configure the Microsoft Project Interface
Release : All Supported Releases
Component : CA PPM MICROSOFT PROJECT (MSP)
To avoid the timeout:
If you do face the login timeout issue:
2. Log in with one of the below passwords depending on how External Authentication is configured: