Windows job failed with error;
CAWA_E_20020 Logon failed for USER due to: The user name or password is incorrect.. Error code: 1326
Release : 11.3, 11.4 , 11.5, 12.x
Component : CA Workload Automation System Agent
If the WA Agent is not running as System or Service account then process may not have several privileges. When running the Agent as a user, the agent may only be able to run jobs as the user that starts the agent. This is due to local and domain group policies. Open command prompt and run the following commands.
gpresult /Scope User /v
gpresult /Computer User /v
The above provides all the policies enabled as user and on computer.
Check the permissions that are most likely restricting the agent to become another user. The following are some examples of permissions.
TEST_WS-SPSS-UserRightsAssignment Filtering: Denied (Security)
TEST_WS-ProcessLevelTokenOverride Filtering: Denied (Security)
The following shows that user has to be part of administrators group to impersonate another user
GPO: TEST_MS_Baseline_Policy_2.0
Policy: ImpersonatePrivilege
Computer Setting: Administrators
LOCAL SERVICE
NETWORK SERVICE
SERVICE
GPO: TEST_MS_Baseline_Policy_2.0
Policy: TakeOwnershipPrivilege
Computer Setting: Administrators
Note: Consult Windows Administrator or Microsoft Doc for more details on the permission. The Windows or Domain Administrator will have to decided to enable users to be able to run or impersonate as other users.
Check this link for more information on granting additional privileges to User.