Policy Xpress REST call fails with Forbidden, errCode 403
Article ID: 138470
Updated On:
Products
Issue/Introduction
After configuring REST PX on 14.3 is failing with the below error while doing a TEST:
Error during PX TEST:
The test has failed to run with following error: "Failed invoking REST operation: '<HTML><HEAD><TITLE>Secure Proxy Server - Error Report</TITLE><style>body { font-family: verdana, Georgia, Arial, "Times New Roman", Times, serif; }</style></HEAD><BODY><H1><center>Secure Proxy Server - Error Report</center></H1><H2>Error Details</H2><TABLE><TR VALIGN="TOP"><TD><H3>Request URI</H3></TD><TD>:</TD><TD>/test-user-service/api/test/users</TD></TR><TR VALIGN="TOP"><TD><H3>Error Type</H3></TD><TD>:</TD><TD>SPS Exception</TD></TR><TR VALIGN="TOP"><TD><H3>Error Code</H3></TD><TD>:</TD><TD>WebAgentException</TD></TR><TR VALIGN="TOP"><TD><H3>Error Message</H3></TD><TD>:</TD><TD>Web agent has thrown error. More details in SPS logs.</TD></TR></TABLE></BODY></HTML>' " which was caused by "Forbidden".
The Web Agent trace on the SPS shows "Missing required cookies, exiting" error message.
The same Xpress Policy Worked fine in IDM 12.6.8.
Cause
In IDM 12.6.x , PX REST API makes two separate requests. In 14.x the product was modifed and sends only one call, which leaves out the "Cookie: SMCHALLENGE=YES" setting from being sent to REST url.
Resolution
Add a parameter in PX's DATA tab.
In the Xpress Policy's Data tab,
Near the bottom there is an Add Parameter option.
Click to Add Parameter and enter and save the following parameter:
Cookie: SMCHALLENGE=YES
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