Error Creating New Environment on Portal: Failed to connect.

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

When I try to create my environment into modeling, It takes off an error saying 

"Failed to connect. The server replied: . undefined".

 

 

Environment

Release : 4.X.XXX

Component : CA Test Data Manager - TDM Web Portal

Cause

Corrupt install.

 

We see this in startup.log 

 

INFO | jvm 1 | 2019/09/25 22:36:22 | SEVERE: Unable to process web resource [/WEB-INF/classes/com/ca/tdm/modeling/enums/TableOrderTag.class] for annotations 

INFO | jvm 1 | 2019/09/25 22:36:22 | java.io.EOFException 

INFO | jvm 1 | 2019/09/25 22:36:22 | at java.io.DataInputStream.readInt(DataInputStream.java:392) 

 

Resolution

 

Doing the following resolved the issue: 

 

1. Stop the CA Test Data Manager Portal service.

2. Delete all of the folders, except ROOT folder, under Program Files\CA\CA Test Data Manager Portal\tomcat\webapps and leave all the war files. 

3. Start the CA Test Data Manager Portal service. 

4. Login to the Portal and was able to create new environment.