Identity Manager Environment export encounters Internal server error

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When trying to export the Identity Manager environment from the Identity Management User console, an error appears with "Internal Server Error". These messages appear in the logs:

DispatchActio E org.apache.struts.actions.DispatchAction exportEnvironment Error in exporting environmenst
                                 java.io.FileNotFoundException: <filename>.zip (A file or directory in the path name does not exist.)

How would this error be resolved so my Identity Manager environment can be exported?

 

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component:

Resolution

In the Identity Manager user management console, try to remap the admin user. This can be done here:

1) Go to http://<hostname>:<port>/iam/immanage URL

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpKAAW" alt="idmconsole.png" width="600" height="355">

 

2) Select Environments

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpJAAW" alt="environmentsimage.png" width="506" height="155">

 

3) Picked desired Identity Manager Environment to be exported

4) Go to System Manager

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpLAAW" alt="systemmanager.png" width="155" height="67">

5) Select an admin user available for your User Store and validate to see if this is a valid user

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKpMAAW" alt="validateUser.png" width="424" height="83">

6) Click Next through the rest of the steps

7) Restart Identity Manager Environment