Unable to download from internet archive after downloading from nimsoft.com

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to download from internet archive after downloading from support.nimsoft.com on the same machine.

For example:

1. open IM (on the primary)
2. download a probe (to verify that it is working)
3. open a browser and login to support.nimsoft.com (on the primary)
4. download a probe from the archive at support.nimsoft.com (on the primary)
5. go back to IM and try to download another probe (on the primary)

This will return an internet archive download error (Forbidden)

Environment

Release: UIM 20.x.x

Resolution

To resolve the issue once it happens:

1. deactivate distsrv (on the primary)
2. close IM (on the primary)
3. open IM (on the primary)
4. activate distsrv (on the primary)

After doing this you will be able to download from within IM again.